Operational strategy,
Leadership support &
hands-on systems implementation
for service-based businesses
Helping service-based owners strengthen operations, clarify leadership, and install the systems that allow for sustainable growth.
Growth Demands
Something Different
Most service-based businesses reach a point where hard work alone stops being enough.
The business grows. The team grows. The decisions get heavier.
And the owner becomes the default solution to everything.
This isn’t a failure—it’s a signal that the business needs stronger operational infrastructure and leadership support to move to the next level.
That’s where The 5% Alliance come in.
structure
|
accountability
|
consistency
|
leadership
|
structure | accountability | consistency | leadership |
who this is for
Service based business owners who have…
Built a legitimate service-based business
Lead a team and manage day-to-day operations
Want the business to run consistently—and profitably
Value structure, accountability, and clear decision-making
Understand that strong operations are a competitive advantage
Restaurants & Hospitality Groups
Home Service Companies
Owner-Led Service Operations
How we support service-based businesses…
We work alongside service-based business owners as a strategic operations partner—helping strengthen leadership, clarify execution, and build the systems that allow a business to run consistently.
Our background spans hands-on business ownership, operational strategy, and leadership support. We understand the realities of service businesses—where margins matter, people matter, and execution determines everything.
Our role isn’t to motivate or manage from the sidelines. It’s to bring structure, perspective, and operational leadership where it’s needed most.
LEARN MORE ⬇️
Depending on the needs of the business, we support owners in one of two ways—through strategic consulting or hands-on fractional operational leadership.
Strategic operations consulting
An outside, experienced perspective to help you assess what’s working, what’s holding the business back, and where structure needs to be strengthened.
This work focuses on:
Operational clarity
Leadership decision-making
Systems alignment
Strategic priorities
fractional director of operations
For businesses that want more than advice. We step in—working alongside you and your team to build foundational systems, clarify roles, document processes, and support implementation.
This allows you to:
Lead instead of react
Reduce dependency on you
Build a business that operates consistently
If you’re ready to strengthen how your business operates, let’s talk.
a straightforward engagement process…
This isn’t about more effort—it’s about better structure.
Our process is straightforward, focused, and designed to create clarity, execution, and consistency without unnecessary complexity.
✅ Initial Conversation – We talk through your business, your goals, and where structure would create the most leverage.
✅ Determine the Right Level of Support – Consulting or fractional leadership—based on what actually makes sense.
✅ Strengthen the Foundation – The focus is always on operations, leadership, and long-term stability & sustainability.
You don’t need motivation.
You don’t need more ideas.
You need operational structure that matches the level of business you’ve built.
What the 5% have to say…
“Laurie has been an absolutely imperative part of my entrepreneurial journey. From launching my business to quitting my 9-to-5, and every step along the way since, I couldn’t have done it without the support of Laurie & her amazing mentorship!
-Janet Gomez-
“Laurie helped me build & scale my business from the ground up. In 5 short years, she helped me build the infrastructure I needed to create a multi-figure, lucrative company. 15 years later, we’re still standing from the systems Laurie helped create & put in place.”
-Daniel Cordova-
“Over the past several years, Laurie has provided me with so much support, and the tools & resources needed to create, with my husband, our series of restaurants & businesses to great heights & success.”
-Evelyn Fuerte-